The city is mandated to ensure that the residents of Jinja city live in a sustainable and prosperous city with excellence in tourism, commerce and industry.

In line with our mandate, I have the pleasure of presenting to you the Jinja City Clients’ Charter. In the charter our commitments to our clients is to consolidate on these commitments, geared at ensuring quality service delivery in all the sectors of Health, Education, Roads, LED, Tourism and socio- economic transformation of the residents of Jinja City for Financial Years 2024/2025 to 2027/2028

This charter therefore defines the City key results areas, the commitments relating to each of the result area as well as the performance standards which our clients should expect. The Charter also lays down the core values to guide our staff in service delivery, key among which are quality client service, credibility, good stewardship, transparency and accountability.

Download Link Below;

https://jinjacity.go.ug/sites/default/files/2026-10/jinja%20charter%20magazine.pdf